Terms and Conditions of Use

Please read carefully the following Terms and Conditions of Use before using this website.

Your use of this website is expressly conditioned on your acceptance of the following Terms and Conditions of Use. If you do not agree with all of the Terms and Conditions of Use, you must not use this website.

Innovative Medicine reserves the right to modify these Terms and Conditions of Use at any time. Continued use of this website by you constitutes your acceptance of any revisions to these Terms and Conditions of Use. Please check this page regularly.

Terms of Sale

  • Innovative Medicine, LLC reserves the right to revise the pricing of its products, trainings, and offerings at any time and without advance notice.
  • Products will be shipped according to the standard methods of shipping that Innovative Medicine has in place at the time. View Shipping Policy 
  • When a product is received in a damaged condition it should be reported promptly to the Customer Service Department (1-800-684-8846 ext 701).
  • When a discrepancy exists between the quantity or items ordered and the quantity or items received, then Innovative Medicine must be notified within 7 business days of receipt of the shipment.
  • When a customer places an order online and then subsequently refuses to accept delivery of the order for reasons that are attributable to customer error, the customer can be assessed a restocking fee and full shipping charges.
  • All returns must be pre-approved by Innovative Medicine and received within 14 business days of authorization of the return. Please call the Customer Service Department (1-800-684-8846 ext 701) and speak with a representative for more information.
  • A Return Authorization is required for all returns. Innovative Medicine may refuse to accept a returned product without prior Return Authorization.
  • Innovative Medicine must receive a returned product before a product credit will be issued.
  • The customer is responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved.
  • These Terms of Sale can be revised at any time should it be determined that it is in the best interests of Innovative Medicine to do so.

For more information, view our Sales Policy 

Use of Innovative Medicine Logo and Pictures on the Internet

Images and likenesses of Innovative Medicine’s trademark, logo, pictures found on www.innovativemedicine.com, and copyrighted content may be downloaded from this website by professional customers who have opened an Innovative Medicine professional account. The Innovative Medicine logo can be used only in the special form supplied by Innovative Medicine for use on the Internet; neither the file name nor the name of the image may be changed or modified from the original form supplied by Innovative Medicine. Please contact Innovative Medicine at info@innovativemedicine.com to request logo and images for use on the internet or elsewhere.

An Innovative Medicine account holder does not have the right to affix any Innovative Medicine trademark or logo to any product or other material that is not an Innovative Medicine product or system.

An Innovative Medicine account holder agrees to use the symbols &trade, as appropriate, when displaying Innovative Medicine’s name and logo. The use of a Innovative Medicine trademark does not give a customer any ownership right, title, or interest, express or implied, in the trademark.

Innovative Medicine will periodically review a customer’s website and reserves the right to demand that a customer make changes to its website regarding the use of intellectual property owned or controlled by Innovative Medicine, even if Innovative Medicine has previously approved or accepted the customer’s website or the material displayed thereon.

Violations of Policy

A customer who violates Innovative Medicine’s Internet policy will receive a written notice from Innovative Medicine that they are in violation of the Policy and will have their account privileges suspeneded and not be able to purchase Innovative Medicine products if the Policy is not met and changes not put into effect by a set date as listed in the written notice.

A customer who corrects the website to bring it into compliance with this policy should promptly notify Innovative Medicine. Innovative Medicine will review the website and if Innovative Medicine determines the website has been brought into compliance with this policy, the customer’s account will be reactivated. Innovative Medicine has adopted a zero-tolerance approach to this policy. Customers acknowledge that upon any subsequent breach of any provision of this policy, Innovative Medicine may terminate the customer’s account without notice.


Innovative Medicine may, in its sole discretion, revise its Internet policy at any time.

Any failure or delay by Innovative Medicine in enforcing any provision of its Internet policy will not be considered a waiver of such provision and will not prevent Innovative Medicine from enforcing the provision at a later date.

Copyright / Trademark

Except where otherwise indicated, all materials presented on this website are the copyrighted property of Innovative Medicine, LLC.

The Innovative Medicine logo and the names of various products offered by Innovative Medicine are trademarks of Innovative Medicine, LLC.

Permission is hereby granted to use, copy, and distribute the materials presented on this website without alteration for non-commercial purposes only; provided, however, that all copyright, trademark, and other proprietary notices appear in all copies in the same manner as the original. All other uses are prohibited.

Except as expressly provided herein, you must not use any portion of this website, or any other intellectual property of Innovative Medicine, on any other website, in the source code of any other website, or in any other printed or electronic materials.

Except as expressly provided herein, you must not modify, publish, reproduce, republish, create derivative works, copy, upload, post, transmit, distribute, or otherwise use any of this website’s content, or frame this website within any other website, without the prior written permission from Innovative Medicine.

Systematic retrieval of data or other content from this website to create or compile, directly or indirectly, a collection, compilation, database, or directory, without prior written permission from Innovative Medicine, is prohibited. Linking from another website to any page in this website is prohibited without prior written permission from Innovative Medicine.


The information and descriptions presented on this website are intended as general information, and are not necessarily complete descriptions of every product, indication for use, or contraindication for use.

Third-Party Websites

This website may contain links to other Internet websites (“third-party websites”) that are not maintained by Innovative Medicine. These links are provided solely for your convenience. Innovative Medicine makes no warranties or representations about the content of any products or services offered by, or the intellectual property compliance of, such third-party websites. Innovative Medicine recommends you take the time to read the privacy policies and user agreements of any third-party website.

Privacy Policy

Please review our Privacy Policy, which also governs your visit to the Innovative Medicine website.

Personal Security Code Registrations

Some portions of the Innovative Medicine website are restricted and require a user identification code (“User ID”) and a personal security code (“Password”) for access. Unauthorized use of or access of such restricted portions of this website is prohibited.

In accessing portions of the Innovative Medicine website requiring a User ID and Password, you agree that: Innovative Medicine is entitled to act on instructions received under your User ID and Password, and Innovative Medicine is not liable for any unauthorized access to your personal information that is not the direct result of gross negligence or intentional misconduct on the part of Innovative Medicine.

You must keep your Password confidential and you must notify Innovative Medicine immediately if you believe anyone else has obtained your Password or if any unauthorized access to the restricted portions of the Innovative Medicine website has occurred or may occur. Innovative Medicine may block access to the restricted portions of its website without prior notice if we believe your Password is being used by someone other than you or if any unauthorized access to your personal information has occurred or may occur.

Disclaimer of Warranties

The content and materials on this website are provided “as is” and without representations or warranties of any kind, either express or implied. Innovative Medicine expressly disclaims all warranties, express or implied, with respect to this website including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Innovative Medicine does not warrant or represent that the functions or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this website, its servers, or any e-mail sent from Innovative Medicine are free of viruses or other harmful components. Because some states do not allow a disclaimer of warranties, the foregoing disclaimer may not apply to you.

Limitation of Liability

Innovative Medicine shall not be liable for any injury, loss, claim, or damage, nor any indirect, special, incidental, or consequential damages of any kind, whether based in contract, tort, strict liability or otherwise, which arises out of the use of, or inability to use, this website or the content found on this website, or, unless resulting from the gross negligence or intentional actions of Innovative Medicine, the unauthorized access to or alteration of your transmissions or data, even if Innovative Medicine has been advised of the possibility of such damages. Because some states do not allow a limitation of liability for certain damages, the foregoing limitations may not apply to you.

Jurisdiction / Enforceability

Use of this website is governed by and construed in accordance with the laws of the State of Delaware without giving effect to any principles of conflicts of laws.

Should any provision of these Terms and Conditions of Use be held invalid, unlawful, or unenforceable, then the invalid, unlawful, or unenforceable provision will be severed from the remaining provisions, and such invalid, unlawful, or unenforceable provision will not affect the validity or enforceability of the remaining provisions.

Last updated: January 19, 2017